Notes are intended for… Pass on Customer Compliments or Complaints; Information about Potential Work for B&G; Job Wizard Ideas or Complaints; Suggestions/Ideas to Improve B&G; Pass on News about B&G Competitors.
Notes should NOT be used for… Safety Concerns - please use safety process; Complaints about Boss or Co-Worker - please notify HR
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GOOD notes include:
SOURCE
(Who provided the information; what company does he/she work for?)
FACTS
(relay exactly what you heard)
RECOMMENDATION
(How do you think B&G should respond?)
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